Web call center/PSTN to TCPIP internet network

摘要: A web call center system which provides automatic access to and retrieval of data from a remote or local host by operator upon receipt telephone call. The includes switch (PBX), computer workstation, telephone, link, network server, computer/telephony integration (CTI) software, router, application software process the DNIS corresponding site data. In use, is received PBX, routes voice component at particular workstation location DNIS, ANI Destination DN components, through its an external link which, in turn, passes them server wherein CTI resides. correlates was sent with where that located sends relevant components workstation. processed, causing either screen, residing on site, host, “pop” (i.e., be automatically displayed) screen.