Sales and service offer method and apparatus
作者： Randy Ly , John Apple , Bruce Withers , Czarina Good
DOI:
关键词: World Wide Web 、 Engineering 、 Icon 、 Advertising 、 Key (cryptography) 、 Customer advocacy 、 Code (cryptography) 、 Service level requirement 、 Customer reference program 、 Service (business) 、 Phone call
摘要: A mechanism is provided that identifies a customer and attaches to inquiry relevant sales or service offer code. When sales/service agent in contact with the customer, agent's display illuminates icon as appropriate. clicks on icon, system calls an associated URL launches browser, which then displays description of suggestion script. After presenting selects appropriate disposition code, recorded database regard status. One key aspect invention concerns passing along phone call center.
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