A Multi-Objective, Multi-Criteria Approach for Evaluating IT Investments

摘要: While information technology investments have the potential for providing competitive advantage, actual returns on such varied widely and a majority of CEOs rank IT as disappointing. Numerous methods exist investment evaluation, but traditional do not adequately account intangible benefits that characterize strategic lack other features portfolio selection. This paper describes model based upon analytic hierarchy process, combined with integer programming, to overcome deficiencies associated approaches economic evaluation investments. It also presents results two case studies in which was used successfully important contextual factors were observed. The multi-objective, multi-criteria approach found reflect both tangible benefits, link business strategies, increase management participation provide