作者： Geovana Oliveira Anschau , Léia Cristiane , Löeblein Fernandes , Rebel Zambrano Machado
DOI:
关键词: Bureaucracy 、 Negotiation 、 Health services 、 Attribution 、 Knowledge management 、 Applied psychology 、 Likert scale 、 Graduation 、 Skills management 、 Psychology 、 Scale (social sciences)
摘要: The objective of this article is to know the profile and check competencies, management attributions abilities in level structure Basic Attention; identify difficulties eas- iness relation their manage- ment people. research a subject study. A semi-structured scale Likert were used as guide that was applied man- agement basic units health Caxias do Sul, Rio Grande Sul State, November 2006. It evidenced all managers have skills include communication, organization tasks, planning actions negotiation. Howev- er, some described difficulty for accom- plishment would be not having specific graduation management. problems higher evidence related bureaucracy excess, overload activities, small physical area, manipulating working with equipment well managing has been noticed there great need computer- izing public system enable professionals work programs, order accomplish new assistance model recognize situations so-