The Development of a Conceptual Model for Evaluating Dental Patient Satisfaction

摘要: ABSTRACT The purpose of this study was to identify levels and predictors patient satisfaction develop a conceptual model for dental in military treatment facilities. Respondents completed 658,443 surveys during 17 fiscal quarters, beginning with the fourth quarter 2000. final data set contained 309,261 surveys, no missing data. Principal component factor analysis used reduction hierarchical multiple linear regression assess predictive effects dependent variables on two independent variables: (1) overall today's visit (2) clinic. On 7-point, bipolar adjective rating scale, patients' mean score 6.53 regarding visit, suggesting that patients are highly satisfied. Patients' beliefs about care received environment were most important attributes. These findings useful educating providers relationship consumer satis...