Exploring the quality in use of web 2.0 applications: the case of mind mapping services
作者： Tihomir Orehovački , Andrina Granić , Dragutin Kermek
DOI: 10.1007/978-3-642-27997-3_26
关键词: Web engineering 、 Web modeling 、 Computer science 、 Software 、 Context (language use) 、 Knowledge management 、 Web 2.0 、 User experience design 、 Think aloud protocol 、 Usability 、 Quality (business)
摘要: Research in Web quality has addressed use as the most important factor affecting a wide acceptance of software applications. It can be conceived comprising two complementary concepts, that is, usability and user experience, which accounts for employment more user-centred evaluations. Nevertheless, context 2.0 applications, this topic still not attracted sufficient attention from HCI community. This paper addresses applications on case mind mapping services. The evaluation methodology brings together three methods. estimated is measured by means logging actual method, while perceived evaluated retrospective thinking aloud (RTA) method questionnaire. contribution our work twofold. Firstly, we provide empirical evidence proposed conjunction with model, set attributes, measuring instruments appropriate evaluating Secondly, analysis qualitative data reveals performance effort based attributes considerably contribute to services success.
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