A practical approach to the assessment of quality in use of corporate web sites

摘要: A novel perspective on web site quality based stakeholders.A comprehensive and structured model for in use of corporate sites.A practical methodology the assessment expected use.An evaluation exercise with seven sites. The paper presents a approach to quality, that considers relationships between its stakeholders. This leads identify four fundamental concepts quality: final use, basic internal quality. focuses proposes new including well balanced set characteristics sub-characteristics, which aim at capturing main dimensions impact site. distinction actual is then introduced (EQ-EVAL) proposed, employs expert evaluators instead users order make less expensive, without sacrificing, however, accuracy reliability. results application sample sites are finally discussed, showing how can indeed meet stated requirements.