Training end users: an experimental investigation of the roles of the computer interface and training methods

摘要: End-user computing has become an area of major importance to organizations over the past several years. As non-professional computer users come rely on systems perform more and their basic tasks, MIS managers need ensure that those individuals learn use software packages effectively. Two common, often complementary, approaches for achieving this goal have been develop in-house training programs utilize are "user friendly." Using Assimilation Theory a basis study, we investigate impacts two types methods interfaces users' learning performance attitudes toward system. A laboratory experiment was conducted compare commonly used direct manipulation interface-DMI (the Apple Macintosh)-with command-based interface-Disk Operating System (DOS). Each interface presented subjects by using either exploration approach or instruction-based approach. Results study indicate DMI performed substantially better than interface. However, there no difference between these groups in terms perceived ease system use. Also, contrast previous studies, were differences outcomes related methods. is explain results, recommendations made future research.