Assessing asymmetric effects in the formation of employee satisfaction
作者： Kurt Matzler , Birgit Renzl
DOI: 10.1016/J.TOURMAN.2006.07.009
关键词: Customer delight 、 Marketing 、 Job satisfaction 、 Customer satisfaction 、 Employee engagement 、 Psychology 、 Empirical research 、 Context (language use) 、 Prospect theory 、 Hospitality industry
摘要: … theory of customer satisfaction, which can be understood as an extension of Herzberg's two-factor theory… colleagues and superiors, and to form trust. Seasonal workers may also have …
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