Management of IT Costs and Performance in Business Groups: Analysis of Unaddressed Requirements

摘要: Information technology (IT) management is a multifaceted and sophisticated mission, particularly inthe context of multinational corporations. Loosely coupled heterogeneous IT systems almostindependent departments within business groups around the globe do not facilitate transparency ofIT costs performance. The performance IT, also known as ITcontrolling, describes discipline ensuring effective efficient usage resources. Thebasis this paper case study seven Our findings reveal severalunaddressed requirements by best-practice frameworks, with regards to managingcosts in group context. shows that controlling atmultinational corporations has unleashed its full potential support pursuit more effectiveand