State of the art: Managing costs and performance of Information Technology

摘要: The management of information technology (IT) is a complex task, particularly in the case multinational corporations, where installations dispersed across distance and cultures can lead to low level transparency on costs performance. Managing performance IT describes discipline ensuring effective efficient usage resources. aims this are provide common understanding topic delivering an overview existing frameworks as well actual research results. structured literature review approach paper turned out that scientists practitioner have not full extent perspective managing IT. Furthermore, seldom covering aspects federal organizations. Actual results focus mostly small facets entire topic. Particularly regarding governance organization implications we propose further research. concludes with suggested agenda for future opportunities.