Lean services: a systematic review
作者： M. Gupta , S. , Sharma , M. & Vijayasunder
DOI: 10.1108/IJPPM-02-2015-0032
关键词: Lean services 、 Knowledge management 、 Lean project management 、 Lean software development 、 Human performance technology 、 Business 、 Marketing 、 Six Sigma 、 Total quality management 、 Service (business) 、 Lean manufacturing
摘要: Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service …
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