Performance measurement and the UK emergency ambulance service: Unintended consequences of the ambulance response time targets

摘要: Purpose – The purpose of this paper is to assess the performance measurement in UK NHS ambulance service documenting various unintended consequences current framework and suggest a future research agenda.Design/methodology/approach reviews literature on targets documents several system through an in‐depth case study analysis based interviews with Trust staff policy experts along observation review meetings chosen Trust. Ethical approval for was obtained from local ethics committee.Findings Significant response times have been systematically documented, which are likely put target under spotlight, especially that eight‐minute response. focus reform by making it more stringent has potential jeopa...