作者: Lucila Carvalho , Peter Goodyear
DOI: 10.1016/J.DESTUD.2017.09.003
关键词: Service design 、 Service innovation 、 Participatory design 、 Service system 、 Knowledge management 、 Networked learning 、 Service delivery framework 、 Engineering 、 Cognitive reframing 、 Service (business)
摘要: This paper has three main aims. It argues that education is a surprisingly neglected sector of activity in research on service design and innovation greater attention to as can shed new light theoretical methodological issues research. shows how novel reframing – networked learning enrich some critical areas thinking about the analysis, evolution co-produced services more generally. Finally, it identifies family participatory approaches are particularly well-tuned needs innovation. The contemporary ideas individual, group network-wide benefit