Design, learning networks and service innovation

作者: Lucila Carvalho , Peter Goodyear

DOI: 10.1016/J.DESTUD.2017.09.003

关键词: Service designService innovationParticipatory designService systemKnowledge managementNetworked learningService delivery frameworkEngineeringCognitive reframingService (business)

摘要: This paper has three main aims. It argues that education is a surprisingly neglected sector of activity in research on service design and innovation greater attention to as can shed new light theoretical methodological issues research. shows how novel reframing – networked learning enrich some critical areas thinking about the analysis, evolution co-produced services more generally. Finally, it identifies family participatory approaches are particularly well-tuned needs innovation. The contemporary ideas individual, group network-wide benefit

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