Computer Information Satisfaction: A Longitudinal Study of Computing Systems and EUC in a Public Organization
作者： Kristy D. Glorfeld , Timothy Paul Cronan
关键词: Computing systems 、 Knowledge management 、 Control (management) 、 End-user computing 、 Component (UML) 、 Computer science 、 Resource (project management) 、 Flannery 、 Information satisfaction 、 Public organization
摘要: 27 Effective management of computing resources in large organizations is essential today’s businesses. This particularly the case for personal resources. End user (EUC) has become an important component activities computing. With rapid growth and relatively new occurrence computing, as well need effective this resource, recent research been areas EUC, information centers, EUC training. Current concentrated on (Benson, 1983; Lee, 1986; Leitheiser Wetherbe, Rockart Flannery, Sumner Klepper, 1987) strategy control (Alavi, Nelson
sci-hub.st 参考文章(32)
Mo A. Mahmood, Jack D. Becker, Effect of Organizational Maturity on End-Users’ Satisfaction with Information Systems Journal of Management Information Systems. ,vol. 2, pp. 37- 64 ,(1985) , 10.1080/07421222.1985.11517736
Kenneth A Kozar, John M Mahlum, None, A user generated information system: an innovative development approach Management Information Systems Quarterly. ,vol. 11, pp. 163- 174 ,(1987) , 10.2307/249358
Clinton E. White, David P. Christy, The information center concept: a normative model and a study of six installations Management Information Systems Quarterly. ,vol. 11, pp. 451- 458 ,(1987) , 10.2307/248973
Louis Raymond, Organizational Characteristics and MIS Success in the Context of Small Business MIS Quarterly. ,vol. 9, pp. 37- 52 ,(1985) , 10.2307/249272
Peter Tait, Iris Vessey, The effect of user involvement on system success: a contingency approach Management Information Systems Quarterly. ,vol. 12, pp. 91- 108 ,(1988) , 10.2307/248809
Malcolm C. Munro, Sid L. Huff, Gary Moore, Expansion and control of end-user computing Journal of Management Information Systems. ,vol. 4, pp. 5- 27 ,(1987) , 10.1080/07421222.1987.11517798
Robert L. Leithelser, James C. Wetherbe, Service Support Levels: An Organized Approach to End-User Computing MIS Quarterly. ,vol. 10, pp. 337- 351 ,(1986) , 10.2307/249187
Denis M. S. Lee, Usage Pattern and Sources of Assistance for Personal Computer Users MIS Quarterly. ,vol. 10, pp. 313- 326 ,(1986) , 10.2307/249183
William J. Doll, Gholamreza Torkzadeh, The measurement of end-user computing satisfaction Management Information Systems Quarterly. ,vol. 12, pp. 259- 274 ,(1988) , 10.2307/248851
R Ryan Nelson, Paul H Cheney, Educating the CBIS user: a case analysis ACM Sigmis Database. ,vol. 18, pp. 11- 16 ,(1986) , 10.1145/24673.24675