Historical analysis of performance measurement and management in operations management
作者： Zoe J. Radnor , David Barnes
DOI: 10.1108/17410400710757105
关键词: Industrial Revolution 、 Performance management 、 Performance measurement 、 Economics 、 Service (economics) 、 Unit of analysis 、 Operations management 、 Order (exchange) 、 Work (electrical) 、 Productivity
摘要: … transparency and accountability pose a significant challenge to operations managers in both the manufacturing, service and public service sectors. As Taylor demonstrated so long ago, …
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