Communication in academic libraries: an East Asian perspective

摘要: Purpose – To discuss library services with attention to effective communication between public service professionals and East Asian clientele.Design/methodology/approach A wide range of literature (1984‐2001) about serving international students is reviewed provide a portrait efforts made by librarians researchers. This article then focuses on as unique group based shared cultural values, applies Asian/Western styles reference services, discusses how cultural‐specific can cause misunderstandings in information delivery processes. Recommendations are assist their communicate effectively meet needs.Findings Differences often create barriers having messages understood correctly. As result, the conveyed does not necessarily reflect intention a...