Engaging consumers online through websites and social media

作者: Waqar Nadeem , Daniela Andreini , Jari Salo , Tommi Laukkanen

DOI: 10.1016/J.IJINFOMGT.2015.04.008

关键词: Theory of planned behaviorConfirmatory factor analysisPsychologyLoyaltyStructural equation modelingWord of mouthService qualityAffect (psychology)Social mediaAdvertising

摘要: … We aim to fill this gap in the marketing literature. Moreover, trust, attitude, and loyalty intention are salient here as we targeted Generation Y consumers who do not generally have well-…

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