Relationships among patient satisfaction, intent to return, and intent to recommend services provided by an academic nursing center.

摘要: Abstract: Patient satisfaction is an indicator and component of high quality care service the viability academic nursing centers dependent on patients' return visits new visits. The major purpose this study was to determine with health services provided by center. A secondary relationships among patient satisfaction, intent return, recommend services. consisted a convenience sample 107 adult patients who responded investigator generated survey. Findings indicated that 94 (87.8%) were satisfied. Stepwise regression analysis identified treatment respect, rating received, helpfulness person at front desk as strongest predictors satisfaction. Correlation revealed highly correlated ana (p Key Words: Satisfaction As becomes more competitive, providers organizations are becoming increasingly concerned about their ability recruit retain (Zoller, Lackland Silverstein, 2001). financial also visits, well as, Consequently, outcomes evaluation through such measures survey could result in identification performance improvement initiatives would influence survival competitive environment. Press, Ganey, Malone (1991) reported satisfied likely likely, word or mouth, tell friends neighbors posifive experiences. This kind marketing, recipients care, can play vital role maintaining organizations, especially centers. rise response education programs meet needs communities. Since higher institutions have responsibility demonstrate commitment communities educating committed citizenry, it seems logical schools fulfill establishment community-based clinics, Academic increase access vulnerable populations primary contribute community's well-being, afford students experiential learning opportunities medically underserved minority culturally diversified Also, provide for faculty practice development collaborative research (Lindsey, Henly & Tyree, 1997; Bear Bowers, 1998) University Mississippi School Nursing established center June 1998 Midtown area Jackson, Mississippi, urban community located Hinds County. County has population 250, 800 (African Americans 61.1%, whites 37.3%, other 1.6%) poverty rate 18.5% (U. S. Census Bureau, 2000). center, Associates Community Access Resources Education (UNACARE) Health Center, service, student experiences, research. Moreover, specific aim UNACARE resources congruent cultural base community. Literature Review There very few studies published Gray (1993) reviewed 86 articles from 1970s 1991. …