Best Practices in Reengineering: What Works and What Doesn't in the Reengineering Process

摘要: Why this is an important book the value has to executives and managers who are struggling with BPR of learning from others what BPR? definition BPR's historical roots connection TQM discussion terms relating strategic importance survey - design results background on survey, how it was designed, executed, etc. summary uncovered best practices organization planning, dealing culture, technology as enabler, voice customer, assessing competition, process analysis, re-engineering, implementation issues specific case studies what's worked, hasn't worked our conclusions thoughts about "must do's" be successful in BPR.