摘要: A modelling approach for handling business rules and exceptions to support the development of information systems (IS) is presented enable be captured rigorously at same time allow exceptions. The developed by extending workflow with Norm Analysis. one methods object-oriented engineering (OOIE), whereas Analysis a semiotic towards IS. concerned behavioural perspective IS describes sequence events process. As Analysis, it identifies responsibilities that govern human behaviour. It also recognizes conditions constraints actions driven their responsibilities. paper base briefly illustrates applications these two on own. Added value With then identified, extended method presented. applied in case study an equipment servicing company analysis work processes designing computer system. results project show provides effective way model yet users still have control flexibility handle