注册
/
登录
高级搜索
开启搜索历史记录
删除搜索历史记录.
搜索历史记录选项已关闭,请开启搜索历史记录选项。
我的图书馆
Your browser does not support JavaScript, or it is disabled. JavaScript must be enabled in order to view listings.
Closing the customer gap through effective employees
作者: Johanna Maria Fourie
DOI:
关键词:
摘要:
保存
引用
反馈
分享
想要
索引来源
1
下载资源
2
ufs.ac.za
本地加速
ufs.ac.za
PDF
下载加速
ufs.ac.za
LINK
下载加速
参考文章
(75)
1.
Christian Grönroos,
Service Management and Marketing: Customer Management in Service Competition
,(2007)
2.
Joseph F Hair, Arthur H Money, Philip Samouel, Mike Page, None,
Research Methods for Business
,(1999)
3.
Judith Banks Strother, Svafa Gronfeldt,
Service Leadership: The Quest for Competitive Advantage
,(2005)
4.
Nicole Renee Baptiste,
Tightening the link between employee wellbeing at work and performance
Management Decision.
,vol. 46, pp. 284- 309 ,(2008) ,
10.1108/00251740810854168
5.
Mukesh Kumar, Fong Tat Kee, Amat Taap Manshor,
Determining the relative importance of critical factors in delivering service quality of banks: An application of dominance analysis in SERVQUAL model
Managing Service Quality.
,vol. 19, pp. 211- 228 ,(2009) ,
10.1108/09604520910943198
6.
Mahn Hee Yoon, Sharon E. Beatty, Jaebeom Suh,
The effect of work climate on critical employee and customer outcomes
International Journal of Service Industry Management.
,vol. 12, pp. 500- 521 ,(2001) ,
10.1108/EUM0000000006095
7.
Yu Ru Hsu,
Work‐family conflict and job satisfaction in stressful working environments: The moderating roles of perceived supervisor support and internal locus of control
International Journal of Manpower.
,vol. 32, pp. 233- 248 ,(2011) ,
10.1108/01437721111130224
8.
Zoe S. Dimitriades,
Customer satisfaction, loyalty and commitment in service organizations
Management Research News.
,vol. 29, pp. 782- 800 ,(2006) ,
10.1108/01409170610717817
9.
K. Narasimhan,
Service Management and Marketing: Customer Management in Service Competition (3rd ed.)
Managing Service Quality.
,vol. 19, pp. 629- 630 ,(2009) ,
10.1108/09604520910984418
10.
Osman M. Karatepe,
The effects of work overload and work-family conflict on job embeddedness and job performance: the mediation of emotional exhaustion.
International Journal of Contemporary Hospitality Management.
,vol. 25, pp. 614- 634 ,(2013) ,
10.1108/09596111311322952
来源期刊
University of the Free State
2015 年,
Volume: , Issue: ,
Page:
相似文章
0
我的图书馆
我的账户
注册
登录
Copyright 2023 ©KipHub.
高级搜索
查找文章
包含所有这些词
包含完全匹配的短语
包含至少一个这些词
不包含这些词
词语出现的位置
任意位置
标题中
显示以下作者所著的文章:
例如:
丁肇中
或
"PJ Hayes"
显示以下刊物上的文章:
例如:
《学术探索》
或
《Nature》
显示在此期间发表的文章:
—
例如:
1996
百变星君
加载中...