Differences in dimensions of satisfaction with private and public dental care among children.

摘要: Measures of patient satisfaction have application in understanding behaviour, and evaluating dental providers, services, facilities. Further, differences delivery systems may be reflected variation between the component dimensions satisfaction. Aim: The aim this study was to compare perceptions with care provided by School Dental Service (SDS) private dentists. Design: A three-stage cross-sectional survey conducted during 1993–94. This analysis is based on Stage 2 (n = 2,792 participants, response rate=78.0%). Setting: Schools metropolitan Adelaide, South Australia. Participants: Parents schoolchildren. Interventions/methods: Mailed self-complete questionnaires. Main outcome measures: Satisfaction Index (DSI) subscales. Results: Overall using DSI showed no significant difference SDS users care. children had lower scores for ‘general satisfaction’, ‘quality’, ‘access’, ‘continuity’, but higher ‘cost’ ‘availability’ (OLS regression; P < 0.01). These patterns provider group persisted after controlling time since last visit, parental education level, insurance status, occupation language spoken 0.05). reflect a counter-balancing across groups resulting DSI. Conclusions: high did not vary group, there satisfaction.