What do consumers want to know in the emergency department

摘要: Consumers unexpectedly accessing the complex and confusing context of emergency department (ED) need appropriately communicated information to minimize unrealistic expectations leading stressed frustrated behaviour. This pilot project sought consumer opinions develop an ED informational brochure improve communication strategies. Thirty-two consumers attending a large tertiary hospital completed anonymous one-page questionnaire comprising 22 topic areas. Descriptive data analysis indicated consumers' interest in about waiting times, how works, triage system, identifying staff parking. Most was shown by 31- 50-year-old consumers. Pragmatically grouped results suggested for three brochures enhance health ED, turn safer more congenial health-care context.