Essential Hospitality Management Competencies: The Importance of Soft Skills
作者： Lisa G. Sisson , Allison R. Adams
DOI: 10.1080/10963758.2013.826975
关键词:
摘要: To meet the needs of rapidly changing hospitality industry educators must continually investigate which competencies are essential for graduates to possess and revise curriculum these needs. The purpose this study was determine whether differences exist between needed by managers in lodging, food beverage, meeting event management. Of deemed essential, 86% were soft competencies. Between functional work areas, no difference importance found 76% results indicate that programs should stress teaching students favor hard
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