Patient satisfaction with communication in general surgery : problems of measurement and improvement

摘要: The research reported here is taken from a pilot inquiry into patient experiences of general surgery provided in National Health Service hospitals. This study sought to identify how the cross section patients facing experienced communication and information problems particular their surgical 'settings', such discontent understood or rationalised by them, consequently it would be relatives researchers. Drawing on interviews with staff, paper explores range difficulties certain types which arise hospital setting routines rituals service providers. While concluded that should explored some reference disease classification, this not divert attention context care unique circumstances surgeon. It questioned whether are always disposed rationalise terms 'dissatisfaction' way required survey research. interview-generated comments illustrates less obvious validity for satisfaction studies, addresses briefly questionnaire design may account them.