Revealing Unreported Benefits of Digital Water Metering: Literature Review and Expert Opinions

摘要: Digital water meters can take Australian utilities into the world of internet things (IoT) and big data analytics. The potential is there for them to build more efficient processes, enable new products services be offered, defer expensive capital works, conservation achieved. However, are not mounting business cases with sufficient benefits cover project operational costs. This study undertakes a literature review interviews industry experts in search unreported that might considered inclusion cases. It identifies seventy-five possible which fifty-seven classified as benefiting utility forty customers (twenty-two benefit both). Many may difficult monetize. Benefits have small monetary but provide significant customer satisfaction scores. achieve these benefits, eight change enablers were identified being required their systems, resources. Of approximately half previously unreported. Finally, taxonomy presented classified, enabling changes realized identified. Water consider taxonomy, when developing