Motivating metrics for household water-use feedback

摘要: Abstract Motivating more sustainable water consumption is important since population growth and climate change are placing increased pressures on supplies in Australia elsewhere. Smart metering creates new possibilities for feedback of detailed water-use information to householders as a signal potential opportunities save water, number recent studies have shown saving results. However, existing literature lacks an overview the available options presentation household information; research into what households understand, value prefer terms feedback. This paper introduces framework feedback; further explores dimensions via post-intervention evaluation smart trial involving end-use sample New South Wales, Australia. The householder survey interviews investigate engagement with customised metrics presented during trial, explore wider preferences Understanding how relate different types has role play maximising guide management. Therefore evaluative findings carry implications future deployments residential Particularly, high level interest many study highlights feedback, lends support business case utilities pursue trials roll-outs. heterogeneity customer responses, carefully considered approaches advised (e.g. judicious design, potentially use tailoring and/or segmentation) facilitate greater contribution towards consumption.