System and method for the automated collection of data for grammar creation

摘要: A system and method for automatically collecting data grammar creation includes one or more receiving devices, a collection module, speech recognition engine, routing module. The device receives plurality of inbound inquiries from customers while the module queries an opening statement including customer task. engine recognizes in statements analyzes recognized words customer. identifies task statement, determines correct destination inquiry based on analysis words, routes to destination. further tuning that creates modifies grammars enable accurate recognition.