System and method for identifying telephone callers
作者： Hisao M. Chang
DOI:
关键词:
摘要: A method of processing calls received at an interactive voice response (IVR) server is provided and includes receiving a telephone call the IVR. Caller identity data that associated with customer profile list individual names caller received. Each mapped to speech recognition grammar pattern. Further, prompted speak their name. spoken name from recorded. Moreover, converted into Thereafter, pattern compared each patterns retrieved profile.
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