A framework for measuring the efficiency of organizational investments in information technology using data envelopment analysis

摘要: Over the last few decades, organizations have been increasingly investing in information technology (IT). However, despite these substantial investments IT, empirical studies not persuasively established corresponding improvements organazational performance. In fact, to contrary, many investigating IT found no significant relationship between firm performance and IT. Brynjolfsson Kaufman Weill identify shortcomings past studies. These include measurement errors, lags benefits, redistribution of profits, mismanagement resources. This paper proposes a framework for measuring efficiency that addresses shortcomings. particular, we demonstrate how mathematical programming technique called Data Envelopment Analysis (DEA) can be used evaluate investments. Our is illustrated using data compiled over 200 large organizations. The illustrates listed above addressed.