Improving the quality of health care: Methods for incorporating patients' views in health care

摘要: This is the third of three articles on research into improving quality health care Efforts to improve will be wasted unless they reflect what patients want from service. But sure that surveys patients' views are valid and have an effect care, methods used must evaluated rigorously Society now acknowledges importance users in developing services, healthcare sector has a range identify public. Examples questionnaires assess needs before consultation with clinician, shared decision making, focus groups include their clinical guidelines, among provide feedback providers or Such need examined terms validity, effectiveness, implementation.1 We describe some important issues related measuring evaluating use care. #### Summary points Patients can contribute debates by giving preferences for evaluations occurred, factual reports care Measures should assessed preferably rigorous qualitative studies Methods shown affect processes outcomes care; possible negative consequences also considered The determine divided types: measures preferences, users, (box). The types measure depend aspect being assessed, but all limitations. One problem assessing decisions about often individual experience rather than general view. Interaction between …