Are decision support systems getting people to conform? the impact of work organisation and segmentation on user behaviour in a French bank
作者： Frantz Rowe
DOI: 10.1057/PALGRAVE.JIT.2000042
关键词:
摘要: The longitudinal study of the most sophisticated decision support system (DSS) for management debit accounts provides new answers to question conformity in French banking. In 2003, analysis 45 observations and qualitative interviews showed that advisor maintains his free appreciation risk. However, even if does not exist, results on modification range show DSS exert an influence user behaviour. addition, interpretation acceptance recommendation are different according type portfolio managed how work is organised. less financial knows client, greater DSS. Recent decisions regarding division labour lower segments heighten risk used without knowing client leads more conformity, or at least what we conceptualise as strategic a taylorisation services.
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