The description-experience gap in the effect of warning reliability on user trust and performance in a phishing-detection context

摘要: Abstract How the human user trusts and interacts with an automation system is influenced by how well capabilities are conveyed to user. When interacting system, can obtain reliability information through explicit description of or experiencing over time. The term description-experience gap illustrates difference between description-based experience-based decisions. In current study, we investigated this applies human-automation interaction a phishing-detection task in cyber domain. two experiments, participants’ performance detecting phishing emails their trust detection were measured when reliability, description, experience (i.e., feedback) varied systematically easy difficult tasks. results suggested that had profound influence on but benefits having more reliable may depend difficulty. Also, providing feedback increased calibration terms both objective subjective measures, yet only trust. This result pattern not shows effects it also extends concept from rare events common events.