Factors influencing consumer perceptions of brand trust online

作者: Hong‐Youl Ha

DOI: 10.1108/10610420410554412

关键词:

摘要: … perceptions on brand trust on the Web. As a pioneer study of its kind, this research has found that perceived brand trust is … offline stores as well as online Web stores must address the …

参考文章(82)
Simeon Chow, Reed Holden, Toward An Understanding Of Loyalty: The Moderating Role Of Trust* Journal of Managerial Issues. ,vol. 9, pp. 275- ,(2016)
Timothy Samler, Peter Donovan, Delighting customers : how to build a customer-driven organization Chapman & Hall. ,(1994)
Sirkka L. Jarvenpaa, Noam Tractinsky, Michael Vitale, Consumer trust in an Internet store Information Technology & Management. ,vol. 1, pp. 45- 71 ,(2000) , 10.1023/A:1019104520776
Arthur L. Dolinsky, A Consumer Complaint Framework with Resulting Strategies Journal of Services Marketing. ,vol. 8, pp. 27- 39 ,(1994) , 10.1108/08876049410065598
P Schefter, F Reichheld, E-LOYALTY: YOUR SECRET WEAPON ON THE WEB HARVARD BUSINESS REVIEW. ,vol. 78, pp. 105- 113 ,(2003)
William J. Qualls, Glen L. Urban, Fareena Sultan, Placing Trust at the Center of Your Internet Strategy MIT Sloan Management Review. ,vol. 42, pp. 39- 48 ,(2000)
Valarie A. Zeithaml, Ananthanarayanan Parasuraman, Leonard L. Berry, SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing. ,vol. 64, pp. 12- 40 ,(1988)