System for automated problem detection, diagnosis, and resolution in a software driven system

摘要: In many systems, computer software is a common source of failure or instability. The proliferation multiple interacting applications from several different vendors leads to “emergent” problems that are difficult impossible predict prevent. compounded by the use networks, which introduce added complexity on machines in complex scenarios. As result, business and home users hindered using software-based systems their fullest potential. More effective these can be aided an application provide services for monitoring, diagnosing, solving occur operation at customer facility. system described herein, database contains entries with executable code make order monitor, diagnose, solve specific problems. Each entry addresses problem. designed isolate recognize problem, then implement fix workaround completely automate entire process detection resolution Further, manual intervention may employed complete diagnosis solution.