Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses:
作者： Martin Mende , Maura L. Scott , Jenny van Doorn , Dhruv Grewal , Ilana Shanks
关键词:
摘要: … consumer behaviors. For example, consumers have been shown to respond to self-threats … elicits eeriness and a threat to consumers’ human identity, which triggers compensatory …
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