Crowdsourcing for smart engagement apps in an urban context: an explorative study

摘要: This paper elaborates on the first results of an ongoing living lab project ‘smart’ city engagement and offers a theoretical, methodological empirical contribution to field user-driven innovation by describing crowdsourcing experiment conducted in collaboration with Ghent (Flanders). Our presented approach has double goal. First, it wants empower citizens systematically transforming relationship(s) between (as service users) local city-related governmental institutes providers) offering smart applications. Second, ambition go beyond reactively studying information systems as change agents pro-actively improve engineering that can contribute desired changes engagement. Supporting self-actuating sensors open up more innovative ways collecting data is important boundary research within context. We aim for involving co-production new electronic public services. Therefore we choose through co-design process (Sanders & Stappers, 2008) defining applications most probably will be developed implemented setting. Today, various companies organizations envision central role user when looking innovations. The attention participation growing since 80’s, although meaning concept ‘participation’ not stable. Different people have used wide variety different situations widespread use term tended mean refer (Pateman, 1972). some point empty signifier (Carpentier, 2007). history origin (and radicalism) related power issues fading away under diversity its meanings. Recently participative methods were are learn about users their needs. Some known user-centered industry working labs (Niitamo, Kulkki, Eriksson, Hribernik, 2006) (Hudson-Smith, Batty, Crooks, Milton, 2009). Although initially mainly focused handing over user, currently much given usability market forecasting context involvement or co-creation. analysis relations slowly away. In our notion two ways: political phrase, referring who gaining impact societal changes, practical phrase success urban apps. This structured four parts. part introduces concepts ‘smartness’. second also ‘Web 2.0”, ‘collective intelligence’ ‘wisdom crowds’. third describes methodology, online enabler ‘mijndigitaalideevoorgent’, presents first, preliminary crowdscourcing experiment. fourth last formulates conclusion discussion results.