Method and apparatus for handling in-bound telemarketing calls

摘要: A method and apparatus for handling incoming calls to a service provider facility having number of agent terminals. The includes the steps routing an initial call original at one terminals; storing predetermined time caller identifier corresponding identifier; identifying subsequent placed within by stored terminals in accordance with identifier. If is busy, may be prompted elect between waiting queue agent, or connection any available agent. be, example, Calling Line Identity (CLI), Automatic Number Identification (ANI), telephone terminal, portion calling card number. include, private branch exchange (PBX) equipped automatic distributor (ACD).