作者: Eric A. Voit
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摘要: A system and method for concurrent delivery of voice text data to a service agent including failure management using an advanced intelligent network based information distribution is provided. The includes central office switching system, controller, at least one point transfer point. peripheral/call server combination, responsively connected to, disposed between, the controller external databases storing subscriber specific associated with each subscribers. IP/call acquires from customer regarding subject telephone number destination work center, determines proper route initiated call. validates entered NPA-NXX, appropriate call, processes record, requests databases. receives request completes processing call transferred queue in system. sent via server, completed delivering concurrently agent.