System and method for geo-location based media recording for a contact center

作者: Angelo Cicchitto , Daniel Blander , Paul Gvildys , Jeffrey Culbert , Vladimir Filonov

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摘要: A system and method for recording media a contact center includes establishing via processor in first geographic location, communication session between second devices. The determines that exchanged during the is to be recorded. identifies location associated with resource involved session, controller location. bridges path devices,

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