Methodological issues in patient satisfaction surveys
作者： Binshan Lin , Eileen Kelly
DOI: 10.1108/09526869510098840
关键词:
摘要: Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including sampling frames, quality survey data and instruments, non‐response problems, and reporting interpretation results. Proposes guidelines lays out an agenda for future research.
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