Framing and Organizational Misconduct: A Symbolic Interactionist Study

摘要: This study expands theoretical understanding of organizational misconduct through qualitative analysis widespread deceptive sales practices at a large U.S. life insurance company. Adopting symbolic interactionist perspective, this research describes how set taken-for-granted interpretive frames located in the organization’s culture created worldview which were seen as normal, acceptable, routine operating procedure. The findings from extend and modify dominant ‘pressure/opportunity’ model by proposing that process engine driving is not amorally rational organization members, but rather members acting on socially constructed views normalize misconduct.