作者: Robert J. Maloney , Brian R. Kilpatrick , Wallace A. Kirkland , Carol Gatrell , Michael L. Ritchie
DOI:
关键词:
摘要: System and method for managing the configuration of resources in an enterprise. Embodiments present invention gather, store, maintain institutional knowledge configurations IT A database serves as a temporal record resources. The can reflect dimensional model enterprise where various items are linked together. change be analyzed approved, then reflected to item (CI) which imposes appropriate other based on upstream, downstream, peer relationships and/or views. system according embodiment also include database, inventory problem service level management subsystem ensure changes enterprise's consistent with agreements operating agreements.