The Measurement of Organizational Citizenship Behavior: Are We Assuming Too Much?

摘要: Organizational citizenship behavior (OCB) is assessed by measuring how frequently employees display extra-role and discretionary behaviors. One hundred forty-four managerial responded to an OCB scale indicated the number of behaviors on they believed be formally evaluated. None were unevaluated all employees. Data suggest that a typical not for everybody, measurement needs refinement. Best prediction other organizational variables was obtained when both index “unevaluated” used as predictors. Supervisor fairness interacted with predicting commitment, this interaction contingent extent OCBs unevaluated.