Knowledge-Intensive Work in the Oil and Gas Industry: A Case Study

摘要: This thesis examines collaborative work practices within a large international oil and gas company (OGC). The is founded on the introduction of new standardised integrated collaboration infrastructure based Microsoft SharePoint technology, which was intended to improve knowledge sharing across both disciplinary geographical boundaries with external partners. Using longitudinal case study, investigates how this solution has been received in different organisational contexts.The inspired by social studies information systems (IS) seeks explain role an enterprise context actors stakeholders that have interests, experiences expectations. focus investigate become integral part users’ daily work.Previous research shown does not adequately account for local, established thus results are used optimally. In many cases, users establish informal around limitations system. research, we potential divergence between actual usage these systems. Based our empirical findings, argue knowledge-intensive, interdisciplinary such as production, ensure environment. fact, system plays surprisingly small supporting work. Other factors, strong community, open inclusive atmosphere, locations expert tools, play significantly stronger roles.The exclusively SharePoint. Rather, it understand workers use available tools do their jobs. setting, only one number workers. contrast other suggested mostly local endeavour, show knowledge-intensive requires shift global contexts they require can same. We identify tactics strategies navigate collaborate jobs.In summary, socio-technical large, heterogeneous organisation contributes systemsserve constructs should be understood interpreted. It also provides practical implications IT professionals managers who interested developing implementing complex settings.