Systems and methods for endpoint recording using gateways
作者： Thomas Z. Dong , Mark Edmund Coleman , Andy Davies , Nathan George , Jamie Richard Williams
DOI:
关键词:
摘要: Embodiments of the present invention provide systems and methods for recording media communications an exemplary method is comprised following steps: receiving instructions at a gateway to record incoming call; call from calling communication device; determining whether based on received instructions; routing called device in customer center; responsive determination call, duplicating via gateway; transmitting duplicated associated with communications.
google.de 参考文章(191)
Gerald T. Hollingsworth, Computerized employee certification and training system ,(1997)
Peter Brusilovsky, Adaptive Educational Systems on the World-Wide-Web: A Review of Available Technologies ,(1998)
Joseph Bloom, Dynamic schedule profiler for ACD ,(1997)
Peter Brusilovsky, Leonid Pesin, Isis-tutor: An Intelligent Learning Environment for Cds/Isis users ,(1994)
Lawrence R. Jones, Picture communications system and associated network services ,(2001)
Frank Linton, Deborah Joy, Hans-Peter Schaefer, Andrew Charron, OWL: A Recommender System for Organization-Wide Learning. Educational Technology & Society. ,vol. 3, ,(2000)
Steven Kursh, Going the Distance with Web-Based Training. Training & Development. ,vol. 52, pp. 50- 53 ,(1998)
Peter Brusilovsky, Elmar W. Schwarz, Stephan Ritter, Distributed intelligent tutoring on the web artificial intelligence in education. ,(1997)
Peter Brusilovsky, John Eklund, The Value of Adaptivity in Hypermedia Learning Environments: A Short Review of Empirical Evidence ,(2004)