A Case Based Approach to Serve Information Needs in Knowledge Intensive Processes

摘要: Case workers who are involved in knowledge intensive business processes have critical information needs.When dealing with a case, they often need to check how similar cases were handled and what best practices, methods tools proved useful. In this paper, we present our Solution Information Management SIM system developed assist case by retrieving offering targeted contextual content recommendations them. particular, novel method for intelligently weighing different fields when used as context derive recommendations. Experimental results indicate that approach can yield approximately 15 more precise than those obtained through baseline where the equal weights. is being actively large IT services company.