Supporting shared information systems: boundary objects, communities, and brokering

摘要: Organizations increasingly rely upon integrated and shared information systems databases such as ERP data warehouses. Such pose new unique support challenges for professionals. A review of the literature reveals that comprehensive models to study do not yet exist. Based on theory communities practice, concepts convergence divergence boundary object brokering model is developed. This applied an interpretive case a large company, illustrating how can be seen objects connect disparate practice. The show traditional role professionals has been augmented include tasks, providing issues implications