The Factors That Influence Job Satisfaction Among Customs Personnel: A Study in Royal Malaysian Customs Selangor

摘要: Revenues play important roles for economic development in any country this world. It can be described informs of taxes and duties gained. Royal Malaysian Customs (RMC) is a government body that has been appointed to collect the indirect such sales services tax, import export duties. The 2011 targeted revenues are amounted RM 32 billion. On way grabbing victory, manpower considered ultimate source achieve mission vision RMC. purpose study identify factors affect job satisfaction among customs personnel RMC Selangor. In measuring getting into result required 157 Selangor respondents freely answer questionnaire. relation, five (5) variables perceived being measured; (3.2734), human resource practice-salary (3.1699) promotion (2.8362), working environment (3.2840), stress (3.5318) values (3.4423). Methodologically, objectives were gained via analysis on mean, standard deviation. level variable found all moderate status. While form Pearson Correlation Coefficient shown that, promotion, environment, had positive relationship satisfaction. Indeed linear regression portrayed there three most significant relationships towards which (β = 0.365, p 0.000), practice-promotion 0.301, 0.000) 0.120, 0.038). research, it proved resources practice, individual/personal dimensions have influence This was explained r square represents 0.677 or 67.70% as contributor factor finding suggested beware these either future opportunity threats if failed handled carefully.